2. Our confidentiality statement
mywifiext.solutions understands that with the help of personal information, it becomes very easy to find your location, contact you or check out your specific identity. So, there’s no need to worry as all the personal data of our customers such as name, email, and telephone number is kept confidential and private.
We guarantee that no user information will be revealed to other third-party website. Moreover, we will never misuse your data for any reason.
3. Collection and use of private information
We collect only private information through our website when you get connected with us via phone call. The Soft Tree uses this data to contact you regarding support services that you have asked for. We collect some data that is directly provided by customers themselves through the form given on our Site.
4. Information usage
When you use our customer support services, we collect your personal information, payment data, and other information. You can ask for a copy or send to data collection that is held by us at any time by contacting us at email firstname.lastname@example.org.
Also, The Soft Tree doesn’t store our customers’ credit card and debit card credentials. We perform payment process in such a way that all your information is kept confidential through multi level of security channel.
5. The purpose and use of data collected
We collect user data for the following purposes:
• Contact clients or users in any case of urgency
• Improve our customer services
• Fix technical problems
• Process queries
• Conduct market research surveys
Apart from this, mywifiext.solutions uses this information for security, authentication, archiving, and backup processes. This data helps us provide an in-depth knowledge of services we offer along with sending updates.
One can restrict receiving marketing emails by contacting a technician at our website or by email at email@example.com.
6. Cookies and log files
In addition to this, we collect data about our customers’ computer or laptop such as operating system, number of drivers, disk space, processor type, memory space, etc. We collect information about the technical support software like its version and updates.
This website uses ‘tracking tags’ technology that helps us understand the pages which users access. It is also used for customizing and optimizing our website for visitors.
What is a cookie?
Cookie used on the website
Functional cookies are essential and help you navigate the Website. They enhance the user friendliness of the Website for visitors. These cookies make sure that you only have to pass the age-gate once. These cookies also help to support website security and basic functionality.
Google Analytics Help pages.
Social media cookies
Control your cookie settings
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Adobe (flash cookies): https://www.adobe.com/support/flash/downloads.html
To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on” provided by Google.
7. Remote access
When customers request for remote access during support, we ask date of purchase of PC, laptop, devices make and model number, type of ID number, software and hardware installed, and other related information. This allows our technicians to find and troubleshoot issues without visiting your home or workplace.
Our staff doesn’t take any access to private and confidential data saved on your device or network.
8. Diagnostic tool
By using online diagnostic tools, we collect a variety of useful data about the state of your computer and installed programs. All this data is sent to us via security technologies over the internet. Our technicians analyze this information and resolve users’ technical problems.
9. The information and emails we may send you
9.1 Email and information
When you use this website or any of its services, it uses your data to send push notifications and emails to your device. We may also send updates regarding our services. In case our customers don’t want to receive any kind of notification from us, contact us at firstname.lastname@example.org.
9.2 Other notifications
If necessary, we may send you notifications in case of certain suspended services due to system maintenance. However, customers can not unsubscribe from such kinds of service-based notifications.
10. Third-party links
11. Kids under the age of 13
Our website is not meant for kids under the age of 13. Users visiting it should be at least of 18 years. In case we come to know that we have received or collected private data from a child under 13 without the parental permission, we will remove that data from our Site. You can contact us via email if you think that we might have any data from a kid under 13.
12. Changes to the private information
Users can change, update or delete their private information given to us via our website, phone call or email.
14. Contacting us